Terms of Use
Terms governing website use, orders, payments, shipping, returns, exchanges, refunds and applicable statutory consumer rights.
Scope
These Terms of Use apply to the use of phaurex.com and purchases made through the website. Mandatory Statutory Consumer Rights always take priority where they apply.
Website Use
Use the website lawfully and do not interfere with website operation, security, checkout functions or other users.
Product Information
We aim to present product descriptions and information accurately. Product-specific details shown on an individual product page form part of the information available before purchase.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Import duties and customs charges, where applicable, are separate from product-price tax treatment.
Orders
Submitting an order is a request to purchase the selected products at the price and terms shown during checkout.
Order Acceptance
An order is subject to acceptance and successful payment processing. If an order cannot be accepted, an appropriate payment reversal or refund will be handled as applicable.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@phaurex.com. After dispatch, cancellation cannot be guaranteed.
Address Changes
You may request a delivery-address change before dispatch. After dispatch, an address change cannot be guaranteed and may depend on carrier handling.
Payments
Payments are processed through Stripe. The primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$ when the order does not reach the free-shipping threshold.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. Delivery estimates can vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These estimates do not limit statutory obligations.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
For international orders, applicable customs duties, import charges or customs handling charges are the customer’s responsibility unless mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@phaurex.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The exercise of this right is governed by mandatory applicable law.
Returns
For products covered by the normal return policy, contact support@phaurex.com within 14 calendar days after receipt to register a return. Do not send items to the registered address unless the Return Instructions specifically direct you to do so; the registered address is not automatically the return address.
Return Shipping
For a normal change-of-mind, size-preference or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. No restocking fee is charged.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact support@phaurex.com. Nothing in these terms limits mandatory rights relating to non-conforming goods.
Refunds
Approved refunds are generally returned to the original payment method. Our internal target is to process an approved refund within 7 business days after returned goods are received and the necessary review is completed, but this target does not extend or replace a mandatory statutory refund deadline. A payment provider or bank may require additional time to display the funds.
Personalised Goods Exception Where Applicable
If clearly personalised, custom-made or made-to-order goods are offered in the future, such goods may fall within an applicable statutory withdrawal exception where permitted by law. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms of Use excludes, limits or replaces any Mandatory Statutory Consumer Rights that cannot lawfully be excluded or limited. For an EU statutory withdrawal, standard original delivery costs must be refunded where required by law; supplementary costs for a more expensive delivery choice may be excluded to the extent permitted by law.
Intellectual Property
Website content, design elements and materials are protected by applicable intellectual-property laws. No rights are granted beyond those necessary for ordinary website use.
Liability
Nothing in these terms limits liability where liability cannot lawfully be limited. Any permitted limitations apply only to the extent allowed by applicable law.
Privacy
Personal-data processing is described in the Privacy Policy and Cookie Policy.
Changes
These terms may be updated when business operations, website features or legal requirements change. The latest version is identified by the date shown on the page.
Contact
For orders, shipping, returns, refunds, exchanges, size, payment or general support, contact support@phaurex.com. For privacy or data-protection matters, contact privacy@phaurex.com.